top of page

Our Team.

Frequently Asked Questions (FAQ)

Q: What types of clothing items do you offer? A: We offer a wide range of high-quality, gently used clothing items for individuals and businesses. Our selection includes everything from individual pieces to boxes to containers.

Q: How do you ensure the quality of your products? A: We carefully source our products from trusted suppliers and conduct thorough quality checks before offering them for sale. We also have a team of experienced professionals who are dedicated to ensuring the quality of our products.

Q: Are your products sustainable? A: Yes, we are committed to promoting sustainability and reducing waste in the fashion industry. By offering gently used clothing items, we are helping to reduce waste and extend the lifespan of these products.

Q: How do I place an order? A: You can place an order directly on our website. Simply browse our selection of products and add items to your cart. Once you have completed your order, we will process it and ship it to you.

Q: What is your return policy? A: We have as Advanced photo verification system. That eliminates this issue. Please see our Returns and Refunds Policy for more information.

Q: Do you offer international shipping? A: Yes, we offer international shipping. Please see our Shipping and Delivery Policy for more information.

Q: How can I contact your customer support team? A: You can contact our customer support team by email or phone. Please see our Contact Us page for more information.

Q: Do you offer wholesale discounts? A: Yes, we offer discounts for bulk orders. Please contact us for more information.

Q: What is your minimum order quantity? A: We do not have a minimum order quantity, and we offer individual pieces as well as bulk orders.

Q: How do you price your products? A: Our products are priced based on their condition, brand, and market demand. We strive to offer competitive prices while ensuring the quality of our products.

Q: What forms of payment do you accept? A: We accept a variety of payment methods, including credit cards, PayPal, and wire transfers. Please see our Payment and Security Policy for more information.

Q: How long does it take to receive my order? A: Delivery times depend on the shipping method and destination. Please see our Shipping and Delivery Policy for estimated delivery times.

Q: Do you offer customization services? A: Yes, we offer customization services for bulk orders. Please contact us for more information.

Q: Are all of your products pre-washed? A: Yes, all of our products are pre-washed and carefully inspected before being offered for sale.

As for your request to change the returns policy, it is up to the discretion of the company to determine their policies. However, a potential FAQ response for this could be:

Q: What is your return policy? A: We do not accept returns for used clothing items. Please see our Returns and Refunds Policy for more information.

Q: How do you ship your products? A: We use a variety of shipping methods, including USPS, UPS, and FedEx. The shipping method used will depend on the size and weight of the order, as well as the destination.

Q: Do you offer expedited shipping options? A: Yes, we offer expedited shipping options for an additional fee. Please see our Shipping and Delivery Policy for more information.

Q: Do you offer samples of your products? A: Yes, we offer samples of our products for a nominal fee. Please contact us for more information.

Q: Do you offer a loyalty program? A: Yes, we offer a loyalty program for repeat customers. Please see our Rewards Program page for more information.

Q: Can I request specific brands or sizes? A: Yes, we can fulfill requests for specific brands or sizes for bulk orders. Please contact us for more information.

Q: Do you offer international returns? A: No, we do not offer international returns at this time.

Q: What is your privacy policy? A: We take privacy seriously and are committed to protecting the personal information of our customers. Please see our Privacy Policy for more information.

Q: Do you offer discounts for non-profit organizations or charitable causes? A: Yes, we offer discounts for non-profit organizations and charitable causes. Please contact us for more information.

Q: Do you offer customization services for individual pieces? A: No, we do not offer customization services for individual pieces at this time.

Q: How do you ensure the safety of your employees and customers during the COVID-19 pandemic? A: We are committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. We have implemented a variety of safety measures, including social distancing protocols, regular cleaning and sanitation, and remote work options for employees. Please see our COVID-19 Policy for more information.

Q: Do you offer product warranties? A: No, we do not offer product warranties. However, we do stand behind the quality of our products and will work with customers to address any issues or concerns.

Q: Can I track my order? A: Yes, you can track your order using the tracking number provided in your shipping confirmation email.

Q: Do you offer gift cards? A: Yes, we offer gift cards that can be used to purchase any of our products. Please see our Gift Card Policy for more information.

Q: What is your minimum order value for free shipping? A: We offer free shipping for orders over a certain value. Please see our Shipping and Delivery Policy for more information.

Q: How do I know if a product is out of stock? A: We strive to keep our inventory up-to-date, but occasionally items may be out of stock. If an item is out of stock, it will be labeled as such on our website.

Q: Do you offer any promotions or discounts? A: Yes, we offer promotions and discounts throughout the year. Please sign up for our newsletter to receive updates on our latest promotions and discounts.

Q: What is your process for sourcing products? A: We source our products from a variety of suppliers and channels, including auctions, donations, and consignment sales. We carefully inspect each item to ensure its quality and authenticity.

Q: Can I make changes to my order after it has been placed? A: We cannot guarantee changes to an order after it has been placed, but please contact our customer support team as soon as possible if you need to make changes to your order.

Q: How do you handle customer complaints or concerns? A: We take customer complaints and concerns seriously and will work with customers to address any issues or concerns. Please contact our customer support team for assistance.

bottom of page